General Return Policy
Our return policy is simple. Within 30 days of the receipt of your order, you may return for a refund, less a 25% restocking fee and the initial shipping cost, any product that has not been used, is in its original box, and is in resalable condition.  The products cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material and have a Return Merchandise Authorization Number (RMA), issued by Rightlights.com, on the returned box. To initiate the return process send an email to support@rightlights.com, clearly stating your situation and what you would like to return.

Damaged and Defective goods:
Damaged or defective goods will be replaced or refunded at with no extra cost to the customer.

The following types of items and orders do not qualify for returns or refund:

Why does Rightlights.com have the 25% Restocking Fee?
At Rightlights.com, the majority of our products are directly drop shipped from each individual manufacturer. Therefore when an item is returned, it must be sent back to the manufacturer. Every manufacturer charges a certain amount for items returned back to them, usually from 25% to 50% of the cost and up. Because of these charges, we pass on a portion of the fee to our customers in the form of a 25% restocking fee, which helps us recover some of the losses we experience as a result of the return. We understand that returns are sometimes necessary, however; we hope to encourage our customers to plan their purchases carefully, which will help them avoid having to go through the hassle of a return.

Return Policy for Products Damaged During Shipment and Defective Products
After receiving your shipment, you have two weeks in which to inspect the products and inform Rightlights.com of any defects in the manufacturing or damages that occurred during shipment, prior to delivery. If you determine your product is defective or was damaged during shipment, please follow the procedures for contacting Customer Service as stated below in: "How to Return Lighting Fixtures". Customer Service will give you the option to order a replacement or receive a full credit for the defective or damaged goods. If you fail to notify Rightlights.com within 2 weeks of delivery of any defective or damaged merchandise, Rightlights.com will not responsible for the defective or damaged product and will not be able to service you with a replacement or refund.

Return Policy for International Shipments
Items that are returned from locations outside of Canada are subject to a 50% restocking fee.  Any additional shipping costs incurred are non-refundable.

The Customer's Responsibilities when Returning Product
When returning product to Rightlights.com it is the customer's responsibility to pack the product in the original box with sufficient packaging material, mark the box with the issued RMA (Return Merchandise Authorization) number, and it is in the customer's best interest to insure the package. Any item received damaged at Rightlights.com is the customer's responsibility and no replacement or refund will be issued.

Products that are Damaged During Return Shipment
If the product is damaged during shipment back to Rightlights.com, we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the items were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct Rightlights.com concerning the disposition of the damaged product. If Rightlights.com has not received notification or response from the customer within 45 days, the item will be field destroyed.

Refunds
The customer will be refunded once we have received the returned item and inspected the item for damage. Please note that we can refund shipping costs only if the return is a result of our error.

Order Cancellations
Unshipped items can be cancelled as long as the item was not manufactured specifically for you. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable.

Problems, Questions, Suggestions?
If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us using or support form.